PRIVACY NOTICE AND WEBSITE TERMS OF USE

Thanks for visiting our website. Here you can find out more about:

Where and how we collect your Personal Information
The type of Personal Information we collect
How we use Personal Information
How we store Personal Information
How you can access/amend your Personal Information
How long we hold Personal Information
Our terms of use for using this website
Who you can contact for further information about any matter or complaint

Last Updated: 12 January 2023

PRIVACY NOTICE

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our website or contact us in any way.

This Privacy Notice sets out how:

We collect, use, disclose and protect your personal information.
This Privacy Notice does not limit or exclude any of your rights under the Privacy Act 2020 (and any amendments).

If you have any questions or concerns about our Privacy Notice, or our practices with regards to your personal information, please contact us through the Contact section on our Site.

Glossary

Personal Information means information about an identifiable individual

You or your means you, the individual using our services, or visiting our website at www.countmein.net.nz

We, us or our means Count Me In Limited (Company Number 7373796)

How we collect your personal information

This Privacy Notice applies to all information collected through any one or more of:

Our website
Any online form
Any third-party client engagement software
Any mobile application
Facebook application (including messenger)
Email exchanges
Chat bot application (if applicable)
Instagram application
Newsletters
Sales, marketing, or in-person events

By using our services or supplying your personal information through any of the above mediums you voluntarily provide us with your personal information.

Type of Personal Information We Collect

We collect the following types of Personal Information:

Your name
Your email address
Your tax and IRD details
Your social media contact information
Your payment details (if applicable) noting we will only use an encrypted third-party payment handling service for these purposes
Your identification documents (including but not limited to a passport, a driving licence or other photographic ID).

Using your personal information

We collect and use your personal information to:

Provide services and products to you
Set up your account on our selected third-party web application for client onboarding
Provide you with digital sign-up and authority forms, for your acceptance
Verify information with third party databases to complete Customer Due Diligence checks to meet the requirements of the Anti-Money Laundering and Countering Financing Terrorism Act 2009 (as applicable)
To provide electronically signed authority forms on your behalf to Inland Revenue, ACC, the Companies Office and other organisations (as applicable)
To feed into other third-party software services that are integrated with our software providers (including but not limited to invoicing, quoting, anti-money laundering, compliance and client onboarding software)
Conduct market research if you agree to participate in that
Tell you about our new products, services, and promotions
Customise our marketing and advertising
Improve the services and products that we provide to you
Bill you and to collect money that you owe us, including authorising and processing credit card transactions
Respond to communications from you
Keep our services safe and protected
Protect and/or enforce our legal rights and interests, including defending any claim
For any other purpose authorised by you or the Privacy Act

Disclosing your personal information

We may disclose your personal information in one or more of the following circumstances:

Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
An organisation or regulatory authority who can require us to supply your personal information (e.g., a regulatory authority)
For the purposes of verifying it with third parties and third-party databases for the purposes of fraud prevention or the Anti-Money Laundering and Countering Financing Terrorism Act 2009.
To a credit reporting agency, they may hold information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose.
We may also release information to third parties as instructed by you and in other ways permitted by the Privacy Act 2020.
To the technology service providers our systems integrate with. These providers may operate globally and store information in countries outside of New Zealand. Identity information may be disclosed to identity verification systems like Centrix and OCR Labs who operate primarily in New Zealand and Australia. We utilise systems such as Xero and 2Shakes who operate and store data (or work with third-parties who operate and store data) outside of New Zealand. Our system integrates with billing, payment and Credit Card systems like Stripe who operate globally. When you provide your personal information to us, you consent to the disclosure of your information to these service providers outside of New Zealand in jurisdictions that may not give your information the same protection as provided within New Zealand.
Trusted third parties to customise our marketing and advertising or for any other legitimate business purpose (such as getting advice from professionals or our business partners).
Any other incorporated person authorised by the Act or another law (e.g., a law enforcement agency).
Any other person authorised by you.

We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them

Where you select any online payment option we offer, we do not handle or store full credit card details. These are captured directly by a third- party provider who will only deal with your personal information in accordance with the Privacy Act and this Privacy Notice.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on our services.

Changing your personal information

You have the right to view and change any personal information we hold about you at any time. You can do this by contacting us through the Contact section of our website.

Email communications

You can choose to remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email.

Changes to this Privacy Notice

We may change this Privacy Notice and updates shall be published to our website. The change will apply from the date that we upload the revised Privacy Notice.

WEBSITE TERMS OF USE

When These Terms Apply

These Terms together with our Privacy Notice apply to all Site visitors, subscribers to our services, clients, customers, and all other users of the Site (referred to as “user”, “you” and “your” in these terms). Where reference is made to “we”, “our” or “us” in these Terms, this means Count Me In Limited the owner of this website www.countmein.net.nz (Site).

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site.

What These Terms of Use Cover

These terms of use cover your use of this Site and the limits on our liability relating to your use of this Site.

Acceptance of these Terms of Use

How you accept You accept these terms when you access, browse or use this Site.

Your promises about you By using the Site, you warrant that:

You have read and accepted these Terms; and
You will comply with these Terms.

Third Party Sites

Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse, or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance of Site

We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Updates to Information Content

Materials and information on this Site proving information about products, services and any approved partners is information content only and is subject to change without notice. We do not undertake to keep our Site up-to-date, and we are not liable if any information content is inaccurate or out-of-date or does not meet your specific purposes or needs.

Intellectual Property rights

Our Intellectual Property This Site and online content contains intellectual property owned by us, including, without limitation, trademarks, copyrights, proprietary information, and other intellectual property rights, as well as the business name, logo, all designs, text, videos, audio files, graphics, other files, and software.

No Transfer of Rights Your use of the Site, purchase or download of any content does not grant or transfer any rights, title or interest to you in relation to this Site, or the content.

No Infringement by You Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the content in any manner, except for modifications in completing the content (such as a form or booking interface) for your authorised use.

Warranties and Disclaimers

Exclusions This Site and all content is provided on an “as is” and “as available” basis and to the fullest extent permitted by law, we make no representations or warranties about our content including (without limitation) that:

It is suitable, complete, accurate, reliable, up-to-date, and suitable for any particular purpose
access will be uninterrupted, error -free and free from harmful components (including viruses) or other code that is harmful or may assist in causing harm
there is no possibility of failure to store communications or other data

Limits of Liability Despite anything to the contrary, to the maximum extent permitted by law we will not be liable to you for any direct or indirect loss of any kind including loss of profit, loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

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Governing Law

These terms of use and the accompanying Privacy Notice are governed by the laws of New Zealand. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New Zealand.

Testimonials and Reviews

We can re-post reviews you leave Where you leave us a review, you accept and acknowledge that we may pre-post, copy or repurpose this for our marketing and promotional purposes.

Testimonials Where you consent to supply us with a testimonial, you are granting us permission to publish this, including your image, name, business name and logo.

Complaints

We are committed to dealing quickly and appropriately with any privacy complaints. If you are concerned that your privacy may have been breached or compromised, please email us immediately.